About · Office of Constituent Services · Council Ordinance 2024-118
Director Eleni Vasquez built her career inside California public-sector institutions: UC Berkeley Goldman School of Public Policy, the Governor’s Office of Planning and Research, and six years running Beacon Falls Permitting. In 2024 the City Council established the Office of Constituent Services and named her its inaugural director.
Director's Charge COUNCIL ORDINANCE 2024-118
Beacon Falls residents shouldn’t need to learn the City’s org chart to get an answer. They shouldn’t need to log into four sub-portals. They shouldn’t need to file FOIA to find out a department dropped their case.
The Office of Constituent Services exists so that City Hall is one front door — for permits, licenses, grants, and records. Pre-screening is free. Conditions are written down. Inspections are pre-scheduled. There are no silent rejections.
The Path PUBLIC-SECTOR CLASSICAL TRACK · 2010–PRESENT
UC Berkeley Goldman School of Public Policy ’12. Capstone on land-use streamlining for second-tier West Coast cities. Pacific Northwest civic-government track.
California Governor’s Office of Planning and Research. Drafted CEQA streamlining guidance and contributed to the SB 35 implementation toolkit. Plain-language compliance writing for state administrative procedures.
Reduced storefront permit median time-to-issuance from 142 days to 64 by adding pre-application screening and a Cedar-corridor cheat sheet. Established the OCS “no silent rejection” service standard.
Inaugural director of the new Office of Constituent Services, established by Council Ordinance 2024-118 to merge intake across permits, licenses, grants, and records. One shared case file per constituent.
The OCS Team ROSTER OF RECORD · ISSUED 2026-01-15
Eleni handles every novel matter personally; the rest of the team handles intake, scheduling, document audit, and inspection coordination so departments can stay focused on the technical decisions.
MPA Berkeley Goldman ’12. CA Governor’s OPR 2012–16. Beacon Falls Permitting 2018–24. Inaugural OCS Director under Ordinance 2024-118.
Front-of-house intake lead. Joined OCS at founding. Prior: City of Salem Records, 7 years. Mandarin + Hindi language access.
Coordinates inspection scheduling across Building, Fire Marshal, ADA, Public Works, and Heritage. 10-day re-inspection SLA owner.
Public records requests, address verification, certificate of occupancy lookups, and inter-departmental escalation when a matter has stalled past SLA.
Façade Improvement Matching Grant administrator (Ordinance 2025-44). Annual business + parklet license renewals. Quarterly grant disbursement schedule owner.
OCS Service Standards CODIFIED PER COUNCIL ORDINANCE 2024-118
A-1 · Section 14.04.025
Walk-in pre-applications get a same-day eligibility screen, before you spend a dollar on plans.
A-2 · Section 14.04.025(g)
Every permit, license, or grant comes with a plain-language conditions sheet. No hidden requirements at inspection.
A-3 · Section 14.04.025(h)
If a department flags a fix, a re-inspection slot opens within 10 business days. No silent rejections.
A-4 · Section 14.04.025(b)
Your case team is named at intake and stays the same through issuance + inspection. No third-pass re-explaining.